complaints

  • customer-complaints-that-became-company-legends

    22 Customer Complaints That Became Company Legends

    Real customer complaints that went beyond “where’s my order?” and became the stories companies still tell.

    Most customer service moments disappear in two emails. But every so often, a customer sends a message so sharp, so petty, or so embarrassingly correct that the company can’t ignore it. These are the complaints that went far beyond “I’d…