Most customer service moments disappear in two emails. But every so often, a customer sends a message so sharp, so petty, or so embarrassingly correct that the company can’t ignore it. These are the complaints that went far beyond “I’d like a refund” and became part of company lore.
Some of them sparked policy changes, while others went viral within the office. A few became training material. Scroll down and see why.
1. “Always and forever, Your Brorrito”
2. Do something to stop them!
3. Can you believe someone actually complained about this?
4. Is Daniel mocking us?
5. Hey, FedEx!
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6. Happy Customer not happy
7. “In fairness, Mr. Rosetta was a chirpy soul”
8. “Too much talkie talk about why Bruce Wade is depressed”
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9. What does it take for Terry to give a one-star review?
10. They should have bought him a cone, too
11. Bad review disguised as a five-star
12. “Y’all wouldn’t last a day in Tacoma”
13. The Host is unwatchable
14. Did you know about this discount?
15. 48 hours a week is not enough
16. It is not the Muchachos’ fault that your husband cheated on you
17. Did this inspire a “backpack policy”?
18. “We’re very sorry that rain exists”
19. Apparently, a hurricane is not a very good reason to close a museum
20. “You gotta ban cash”
21. Can someone move the mountains, please
22. Meat that tastes like meat
Explore more humorous content:
The best complaints aren’t just angry, they’re clever, specific, and very hard to argue with. If you’re in for more grin-inducing content, keep scrolling through these 20 Warning Signs That Failed Miserably at Their Job, or these 20 Photoshop Fails That Make Zero Sense – The Scroller. You can also take a look at these 15 Employee of the Month Displays That Went Wrong.
